How a Spa Achieved a 15% Membership Increase in 30 Days with Capsule Vending

(1) What was the purpose of your import?(What role would the capsule vending machine serve?)

I wanted to encourage more frequent visits from customers.

(2) Why did you decide to use a capsule vending machine?

It helps attract children, which naturally brings in their parents as well.
A capsule vending machine felt like a good fit for our facility, and the import process was straightforward.

(3) Why did you decide to purchase from Amuse?

I called their support and we had a good discussion on the pros and cons of the machine.

(4) How has introducing capsule vending products affected your business?(In terms of sales, customer response, and clientele)

Sales: Sales improved due to an increase in repeat customers.
Clientele: Our membership increased by 15% within one month.
Other: We have seen more families visiting the facility with young children.

(5) What do you think about the capsule toy products themselves?

The capsule toys are simple, which we appreciate.
We enjoy being able to come up with our own ideas and customize the contents to improve the experience.

(6) How have your customers responded to the capsule toy experience?

The response has been very positive.
Adult customers especially enjoy it when we include coupons inside the capsules on weekends.

Facility name: Relaxation-spa in Japan
Term: From December of 2015

Products ordered by the customer in this case study

Name: Gachacop L
Contents: Capsule toys for Boys & Girls
Capsule: Not included

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